Meet the Remedy Management Team

Remedy Management Team

Steve Mills

Franchise Division President

Steve Mills, President of the Franchise Division of EmployBridge, has more than 30 years of experience in the recruitment industry, across both the executive search and contract staffing sectors. Additionally, he has 15 years of global franchising expertise within the recruitment services sector.

From his start as an Account Executive, Steve has consistently delivered peak results and successfully executed against business plans.

During his tenure as Co-Founder and President of Armstrong Franklin, he built and subsequently sold a premier, retained executive search firm. His hands-on approach, strong leadership and delivery are key attributes that allowed him to build and facilitate high performance teams, by attracting skilled talented individuals.

As Chief Executive Officer for MRINetwork Worldwide, Steve had responsibility for the development of the global MRINetwork market where he managed operations in 38 countries, giving Steve unparalleled executive search experience in key global markets. Most notably, MRINetwork Worldwide was recognized as a market leader in the rapidly emerging markets of China, Middle East, Eastern Europe and Latin America.

Steve is married to Amanda, has a daughter, Georgia, and lives in West Chester, PA. His career has allowed him to do business in many countries and, as a result, he is an avid student of world and political affairs. In his spare time he is a keen golfer.

Deanna Miranda

Franchise Business Director

Deanna Miranda has extensive experience with the Remedy brand, having joined the team as Director of Franchise Administration in May 1994. Prior to joining Remedy, she served as the Marketing Coordinator with United Personnel and as Consumer Relations Administrator with Daihatsu America, Inc. Her education includes degrees from Marymount California University.

Kim Vidrine

Director, Franchise Training & Development

Kim Vidrine supervises and administers the franchise training program for our franchise owners and their staff. Kim began her staffing career in 1995 with Remedy Intelligent Staffing in San Antonio, Texas. Her hands-on experience, working in every role within the business, provided valuable insight into what it takes to have a top-producing franchise business. She also realized her passion for training. In 2012, Kim joined the franchise support team, supporting franchise owners in the areas of strategic sales, staff development, human resources and risk management. Kim currently holds the American Staffing Association (ASA) CSP certification and the National Association of Personnel Services (NAPS) CPC and CTS certifications. She attended Texas A&M University, where her studies focused on agricultural economics.

Kay Shoemaker

Franchise Director, East

Kay Shoemaker is Franchise Director for the Eastern U.S., supporting both Remedy and Westaff franchise owners and helping them build solid, long-term business foundations. She assists owners in focusing on market share, revenue growth, leadership and development of their sales organizations and overall operational excellence. She also acts as a liaison between franchises and our corporate staff. Her previous experience in the industry includes roles as an Area Manager with Elwood Staffing Services, Inc.; Regional Vice President at Adecco General Staffing; and Area Director with Kelly Services, Inc. She has a Bachelor of Arts in human resources/industrial relations from Ohio State University.

Bob Pettke

Franchise Director, West

Bob Pettke supports Remedy Intelligent Staffing and Westaff franchise businesses in the Western U.S. With 10 years of experience in the larger staffing and recruitment industry, Bob works closely with franchise business owners to consistently achieve sales growth and operational efficiencies. He has held several management positions within the staffing industry including the role of Regional Sales Development Manager, Branch Manager and Account Executive. Bob attended Northern Illinois University, where he attained a Bachelor’s Degree in history/secondary education.

Angela Grainger

Franchise Operations Director, East

Angela Grainger is a Franchise Operations Director for the Eastern U.S., with over 15 years of staffing industry experience focusing on operations. Angela joined Remedy in 2007 as the Regional Quality Manager, where she led teams in support of acquisitions, conversions and client transitions. She has also conducted training in the areas of hiring and onboarding, recruiting, order fulfillment, systems software and operational compliance. As the Franchise Operations Director since 2013, Angela supports the franchise division by providing support in operational leadership, business development tactics and consulting services around operational compliance. Angela has a Bachelor of Arts in English and communications from Campbell University and a Master of Arts in English/literature from North Carolina Agricultural and Technical State University.

Darla Allen

Franchise Operations Director, West

As Franchise Operations Director for the Western U.S., Darla Allen provides operational support and analyses to our franchise owners. With over 20 years of staffing experience, Darla is well-versed in staffing best practices and operational efficiencies; her previous roles with EmployBridge include Operations Consulting Manager, Area Operations Utilization Manager, Area Operations Support Specialist and Operations Manager. Before joining EmployBridge, she was a Branch Manager with both Adecco Staffing and Randstad. Darla attended Penn Commercial Business College.

Steven Breckenfelder

Director, Franchise Service Center

Steven Breckenfelder was named Director of the Franchise Service Center in 2018, after two and a half years as the center’s manager. His two favorite passions are working with people and problem solving, which fits perfectly with his role of managing the 14 colleagues in the Franchise Service Center. He and his team work diligently each week paying associates and billing clients across the entire network of franchise offices. Steven previously worked as an accountant for the City of Pueblo, CO, and as an auditor for a CPA firm. Those positions helped him develop the skills and patience to grow into his current position with EmployBridge. He also served in the United States Army and graduated from the University of Southern Colorado with a Bachelor of Science in business administration.

EmployBridge Management Team

Tom Bickes


Tom Bickes graduated from the University of Georgia with a Bachelor of Science degree in Business Administration, with an emphasis in accounting.

For 10 years, he was a senior manager with Norrell Services, Inc., a $1.3 billion international staffing and outsourcing services company, where he held positions as Corporate Credit Manager and Area, Regional and Divisional Vice President.

After Norrell, Tom joined Staffing Resources, Inc. where he held the positions of Senior Vice President and Chief Marketing Officer and served as CEO of Staffing Resources/Career Blazers, Inc. In 2000, Tom led the management acquisition of 141 locations of Career Blazers Commercial Staffing. Since then, he has successfully led EmployBridge to industry-leading growth results.

Tom lives in Atlanta with his wife, Maymay, and they have four children.

Chi Nguyen

Executive Vice President and Chief Financial Officer

Chi Nguyen graduated from the University of Virginia, McIntire School of Commerce in 1995 with a Bachelor of Science in finance and marketing. She brings over 20 years of experience in financial leadership to her role as Executive Vice President and Chief Financial Officer at EmployBridge.

Before joining the EmployBridge team, Chi spent 12 years at Brand Energy and Infrastructure Services, Inc., in several senior financial and functional management roles prior to being named Executive Vice President and Chief Financial Officer in 2011. Some highlights from her tenure at Brand were her participation in their exceptional growth – growing from $300 million in revenues to $5 billion – including a series of acquisitions as well as two separate sale transactions of Brand to First Reserve Corporation in 2007 and Clayton, Dubilier and Rice in 2013.

Prior to Brand, Chi spent 10 years at General Electric (GE). Her last assignment was Manager of Finance, GE Network Reliability Products & Services. She held a series of senior operating finance roles at GE as well as Finance Integration Leader on the GE Honeywell acquisition. Chi also spent three years in Six Sigma for GE as a certified Master Black Belt. She resides in Atlanta with her husband, Ryan and two sons.

Paul Galleberg

Chief Administrative Officer

Paul Galleberg joined EmployBridge in June 2014. He brings over 25 years of experience as a corporate attorney, operating executive and entrepreneur. He oversees our legal department (both litigation and commercial) and is a member of the Executive Committee.

Most recently, Paul was at US Airways, assisting in the obtaining, finalizing and executing the 2014 merger between US Airways and American Airlines. Prior to that, Paul was the general counsel of and an operating executive at several companies, both private and public, in a wide array of industries, including professional services, telecommunications, technology, investment management and aviation.

Paul, born and raised in Michigan, graduated from the University of Michigan—Ann Arbor. After graduating from Harvard Law School, he moved to California to join Latham & Watkins in Los Angeles, where he became a corporate partner. He left Latham in 2000 to begin his corporate executive career. Paul lives in Palos Verdes. He enjoys traveling and being with his family, wherever they are at the moment.


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